Congratulations! The day-to-day life at your facility is about to become a lot simpler with storEDGE. Our intuitive software performs all the functions you need to run your entire business, from moving tenants in and accepting payments to moving tenants out and running detailed reports.

We'd like to provide you with resources and useful information you may need if you need to contact our team. Below, you'll find a list of common questions along with answers and resources to help you navigate onboarding and changes you may want to make to your software subscription.

FAQ

I have a question about my software's functionality. How do I contact support?

If you are unable to find the answer to your question in our Help Center, please reach out to our Support team at (913) 954‑4745 or support@storedge.com. Our regular support hours are Monday- Friday 8 AM - 8 PM EST.

We also have a number of training resources available:

• storEDGE training courses
• storEDGE Ask the Expert weekly Q&A sessions
• storEDGE walkthrough webinar - Wednesdays from 1-2 pm CT

When will my software setup be complete?

If you have recently signed a quote with a member of our Sales team, you can expect to receive an email from a member of our Implementation team within 1 business day. They will collect any additional information that we need in order to set up your software and schedule a launch date. 

Your request will then be assigned to an Implementation Consultant to complete the process and provide a walkthrough of your new storEDGE software. 

Please reply to the email you received from our Implementation team if you have any questions throughout the process. Pending availability, Implementation is typically completed within 2-4 weeks after billing and settings information is received.

How do I add a facility to my storEDGE account?

Please fill out our Customer Setup Form to get the process started. You can expect to receive a quote for the added facility from our Billing team within 24-48 hours. Once you have reviewed and signed the quote, we will send your request to our Implementation Team, who will collect any additional information that we need in order to set up your account and schedule a launch date. 

Your request will then be assigned to an Implementation Consultant to complete the process and provide a walkthrough of your new storEDGE software. 

Please reply to the email you received from our Implementation team if you have any questions throughout the process. Implementation is typically completed within 2-4 weeks after billing and settings information is received pending availability.

I need help with billing. Who do I need to contact?

If you have a question about invoicing, your billing history, or need to update your payment method on file, please contact our billing team at billing@storedge.com.

I would like to request a credit or refund. Who do I need to contact?

If you believe you have been invoiced incorrectly, please reach out to our Billing team at billing@storedge.com.

I'm selling my facility. How should I notify storEDGE?

Please reach out to our Support team at (913) 954‑4745 or support@storedge.com so that we can remove the location from your account or cancel your account. If the new owner plans to use storEDGE and you would like to share your storEDGE data with them, we will provide you with a form to release your software data so that we can more easily set up the software on their account. 

storEDGE is not functioning correctly. How can I let you know and receive support?

We will notify you of any ongoing known issues that are not resulting in a full outage with a pop-up notification in your software. In the case of an ongoing full outage, we will notify you at your email address on file with any information or updates that we are able to provide. If you are experiencing an issue that is affecting your ability to use storEDGE, please reach out to our Support Team at (913) 954‑4745 or support@storedge.com for assistance.

How do I cancel my storEDGE software subscription?

We require written notice of your cancellation request. Please send an email to support@storedge.com indicating that you would like to cancel your software subscription and the effective date of cancellation. 

What's next?

Now that you have the resources you need to reach us when you need our help, start exploring your software! We have some suggestions to make it all easier for you:

• Download Google Chrome for desktop to get the best storEDGE experience.
• Check out our handy guide to learn Basics for New Users.
• Navigate through our helpful training course.
• Check out our help videos to watch tutorials and see useful tips to get the most out of your software.