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storEDGE What's New: 2023

December 5, 2023

Duplicate payment warning

To help you avoid duplicate tenant payments, we added a warning message that will be shown on the payment form if our system suspects a duplicate payment is being submitted. If you see this warning message, check that the payment you are submitting has not already been processed before re-submitting it.

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November 28, 2023

Duplicates on the Delinquency Stages report

We resolved an issue that caused tenants to appear multiple times on the Delinquency Stages report.

Prorated refunds at move-out 

We resolved an issue that prevented prorated refunds from being calculated at move-out.

Same day partial refunds

If you use Payment Processing by storEDGE, you can now process same day partial refunds.

October 17, 2023

E-sign Needed list

We resolved an issue that was preventing access to the E-sign Needed list from the Task List and the Communications page.

Adding and editing access cards

We resolved an issue that was preventing access cards from being added or edited.

Conditional tax rates in documents

We resolved an issue that was causing documents that include the replacement term [[move_in_unit_event.total_monthly_billing_amount]] to include conditional tax rates for units they do not apply to.

October 10, 2023

Special characters in templates

We resolved an issue that was causing incorrect characters to be displayed in postcards and emails if special characters were used in templates.

October 3, 2023

Blank facility map

We resolved an issue that was causing new tenants to receive a blank facility map after moving in.

Unit status

We resolved an issue that was causing the number of days a unit was at a given status to be incorrect if other updates were made to the unit, such as a rate change.

September 19, 2023

Ad Hoc emails

We resolved an issue that was preventing Ad Hoc emails from being sent.

Date of Birth field

We added a date of birth field to the tenant profile under General Information.

September 5, 2023

New user onboarding guides

We’ve added an Onboarding section to the Resource Center with guided walkthroughs that are particularly helpful if you're a new storEDGE user and are learning the software. Click the question mark in the bottom right corner of your software to open the Resource Center. Then, click Onboarding to check out the training modules.

August 29, 2023

Check date

When you accept a check payment, you can now record the date the check was received in the new Check date field. This field is optional and does not have to be completed in order to process the payment.

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If you enter a check date, you will see the date you entered on the payment record. 

July 25, 2023

Update enabled retail items only

We’ve added the option to apply changes you make to retail items to enabled retail items only or both enabled and disabled items. You can find more information about this setting in our article: Retail Items Settings.

Credits at move-out

We resolved a bug that credited an incorrect amount when using the Credit button for prorated items on the Move-Out screen.

July 18, 2023

storEDGE status page

You can view the status of storEDGE products and services on status.storedge.com. We recommend subscribing to updates by clicking the Subscribe button in the top right corner of the status page in order to receive updates by email during active incidents.

June 20, 2023

Custom fees

We resolved an issue that was preventing storEDGE users from entering default or maximum values for custom fees.

Editing postcard templates

We resolved an issue that was causing storEDGE users to encounter an error when attempting to edit a postcard template.

Open Tech Alliance gate code syncing

We resolved an issue that was preventing gate code changes from being synced correctly for Open Tech Alliance users.

June 6, 2023

Require lease signature at move-in

We’ve added a setting to require a lease signature during move-in. If you enable the new setting, tenants will not have the option to sign their lease later. See how to enable this setting in our article: Tenant Settings.

Bulk Unit Upload

If you need to create a large number of units in storEDGE such as for a facility expansion or a brand new facility, we now have a bulk upload tool to help make the process easier and faster. Read more about how to use the tool in our article: Unit Settings.

May 9, 2023

Corporate Map View

We added a new Map View tab to the Facilities page in the Corporate level of your software that displays facilities on your account as a geolocation map of the U.S.

📖 Read more in our article: The Corporate Facilities page.

Credit at move-out

We resolved an issue that was causing the Credit button on the tenant’s move-out page to be unresponsive when it was clicked.

Tenant Contact Access Cards

If you use storEDGE Access Control, you can now assign access cards or fobs for your tenants' contacts who need access to your facility. 

📖 You can find instructions to add contact access cards in our article: Tenant Profile.

April 18, 2023

Required field: Storing Motor Vehicle

We've moved the Storing Motor Vehicle setting that can be enabled to require tenants to indicate whether they’re storing a vehicle when filling out a lead or move-in form. Your current settings will not change, however, if you need to make changes in the future, you can now find the setting on the Required Fields settings page.

April 11, 2023

Security Deposit replacement fields

We’ve made updates to Security Deposit replacement fields that can be used in documents to display the actual Security Deposit amount that has been paid, instead of the deposit based on the unit's current rate.

New replacement fields

  • ledger.security_deposit_collected: This field will display the security deposit actually paid by the tenant.
  • Ledger.security_deposit_to_assess_or_acessed: If the tenant has moved in, this field will display the actual security deposit that was paid by the tenant. If the tenant has not moved in, this field will display the deposit that would be assessed based on your facility's settings and unit’s current rate.

Updated replacement field

  • The existing replacement field ledger.security_deposit's display name has changed from "Security Deposit" to "Security Deposit to Assess". It still displays the deposit that would be assessed based on your facility’s settings and the unit's current rate.

Selecting today’s date from date pickers

We resolved an issue that was preventing users from selecting the current date from date pickers in storEDGE. 

April 4, 2023

What's New announcements

Our What's New announcements are now located in the Resource Center. You can find them by clicking the question mark in the bottom right corner of your storEDGE screen and clicking Announcements.

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March 28, 2023

Lien and Pre-Lien tasks

We resolved an issue that was causing Pre-Lien and Lien tasks to not consistently appear in the Print Mail task list for users who have Send Email first with Letter backup enabled.

March 14, 2023

Custom Account Code descriptions

We resolved an issue that was causing internal Account Code descriptions to be shown in Corporate Software Settings when custom defined Account Code descriptions were set and should be shown instead. 

Stored Vehicle information

We’ve made Stored Vehicle information available to 3rd party API integrators.

What’s New button

Our What’s New announcements will be located in the Resource Center going forward. While we complete this transition, the What’s New button that is accessed by clicking your user profile button, will link to our Resource Center Announcements section. 

Task to print delinquency notices when email fails

We moved the notifications you get when Send Email first with Letter backup is enabled for Pre-Lien, Lien, or Auction Notice stages and an email to a tenant fails, to the Print Mail section of the Task List

Please note: This change does not apply to Mail House users.

March 7, 2023

Resource Center

We've added a new Resource Center to your storEDGE software. Click the question mark in the bottom right corner of any screen to view Help articles, product walkthroughs, and see what's new in storEDGE. 

Help content and walkthroughs will update based on the page you're on, so you'll always see the most relevant content.

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January 31, 2023

storEDGE Access Control access cards

We resolved an issue that was preventing storEDGE Access Control customers from adding or editing access cards.

January 24, 2023

Associate fee with Rental Revenue

You now have the option to associate a fee with Rental Revenue instead of Fee Revenue if you would like to. You can find instructions to edit your fees in our article: Fee Settings

Tasks to print delinquency notices when email fails

You will now receive tasks to print and mail pre-lien, lien, or auction notices when email fails if you have selected Send Email first with Letter backup for those delinquency stages and do not use Mail House.

Screen freezes when adding Autopay during online move-in

We resolved an issue that was causing the payment screen to freeze during the Rental Center online move-in flow if a tenant navigated through the E-sign process and then went back to the Payment Method stage to add Autopay.

January 17, 2023

Confirmation of mailing receipt

We resolved an issue that was preventing Confirmation of Mailing receipts from being generated.

January 5, 2023

Conditional tax rate for stored vehicles only

You now have the option to set a conditional tax rate that can be applied when a stored vehicle is added to a unit. This makes it easy to comply with local regulations. You can learn more about enabling this setting in our article: Tax Rates.

Payment by Type Detail report

We updated the Payments by Type Detail report to include transaction timestamps in your facility’s time zone. This information can be useful when reconciling your payments.

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