Communication Blackout Periods
You now have the ability to set blackout periods for your automated SMS and email communications. This means that your customers will not receive communications during a time frame specified within your settings.
By default, SMS Communication Blackout is enabled from 12 a.m. to 8 a.m. (your facility’s time zone). This means that automated text messages will not be sent to your customers between 12 a.m. and 8 a.m. You have the option to adjust that timeframe, disable the blackout period, and add email to the blackout period.
If you would like to adjust your communication blackout settings, you can find instructions in our article: Communication Blackout Settings.