⚠️This article is applicable to customers using Payment Processing by storEDGE to process payments.
The storEDGE implementation team will provide you with a boarding form that must be completed and processed before you will be able to process payments. You can read more about that in our article: How do I get started with Payment Processing by storEDGE?
Occasionally we may need to reach out to you for additional information before you can begin processing payments.
Processing and reversing payments
Your software has the ability to process credit cards and ACH payments from multiple places within the system. Please see our Processing Payments article for more information.
⚠️ If your bank account is debit locked, please provide the bank with the following ACH Company IDs so that transactions can be correctly processed:
You can also set up automatic payments for your tenants. Please see the Saving Payments and Autopay article for more information.
Your software has the ability to reverse payments. The method of undoing a payment will depend on the payment type. Please see the Reversing Payments article for more information.
Viewing Records and Reports
Your software includes many different report options. Please see the Reports section of the help center for more information.
Midnight Deposit Cut-Off Time
Your daily deposit will include payments taken from 12 am to 11:59 pm local time at each of your facilities. This means your deposits will only include transactions from a single calendar day. Credit card payments are typically funded 2 business days after they are initiated. ACH payments are funded 3 business days after they are initiated.
Please note: Payments initiated on Fridays will be funded on Mondays.
You can manage and dispute chargebacks by accessing the storEDGE Payment Portal. We recommend setting up email notifications or logging in to the storEDGE Payment Portal weekly to view any chargebacks you’ve received so you can choose to dispute it if it’s invalid. Please see the Managing Chargebacks With the storEDGE Payment Portal article for more information.
Viewing Transactions in the Portal
You can view transaction status by accessing the storEDGE Payment Portal. Please see the Viewing your Transactions With The storEDGE Payment Portal article for more information.
Adding and Managing Users in the Portal
You will receive an email from firstname.lastname@example.org after filling out the onboarding form with the information needed to set up your storEDGE Payment Portal account and password. Your username will be the email address submitted during the onboarding process.
Please see the Managing Your storEDGE Payment Portal Account and Users article for more information about creating additional users.
If you need assistance, please reach out to us via email email@example.com or by phone at (913) 954-4745