The Storable Payments Reconciliation Report gives you a starting point to identify and investigate mismatched payments and understand whether they were truly successful or unsuccessful.
To view the Reconciliation Report, log into your Facility Level software, navigate to Billing, and select the Reconcile tab. This report will give you the status of each payment processed in storEDGE and Storable Payments and alert you if they’re mismatched.
Apply filters
You can filter the report by date to find payments processed during a specific time frame. Additionally, you can filter for all payments and autopayments or for payments that have a mismatched status.
| Filter | Selection | Description |
| Reconciliation | Match | The storEDGE status and Storable Payments status match. |
| Mismatch | There is a mismatch between storEDGE and Storable Payments. | |
| Pending | The pending status only applies to ACH transactions that are waiting to clear. | |
| Payment type | Autopay | The payment was made through Autopay. |
| Cannot Determine | A storEDGE user initiated Autopay. | |
| Manual | The payment was placed on your website or at the facility. | |
| storEDGE Status | Failed | The payment failed in storEDGE. |
| None | The system doesn’t contain data associated with the transaction. | |
| Success | The payment was received successfully in storEDGE. | |
| Processor status | Failed | The payment failed in Storable Payments. |
| None | Storable Payments doesn’t have data associated with this transaction. | |
| Success | Storable Payments successfully received the payment. | |
| Dates / Apply | From | The data range selection can go as far back as 62 days. |
| To | The data range selection can go as far back as 62 days. |
Once you’ve filtered the report, click Email Report. The report will be emailed to the email address you use to log into storEDGE.
How to use the Reconciliation Report
Download the report by clicking the link in the email you receive. The Reconciliation Report will populate all payments you run at your facility. Each payment in the report will provide the tenant’s name, invoice number, payment amount, reconciliation status, and statuses reported for the payment by storEDGE and Storable Payments.
We recommend using this report as a starting point to troubleshoot payments that have mismatched statuses. It can be especially useful when autopayments are processed at the beginning of the month because you can easily see which payments have mismatched statuses and need to be investigated.
| Column | Details |
| Tenant | The name of the tenant. |
| Payment date | The date when the payment was made. |
| Reference Number | This number may correspond to an invoice in storEDGE or the merchant transaction number assigned by Storable Payments. |
| Payment Method |
Autopay - The payment was made through Autopay. Manual - The payment was made through your website or at the facility. Cannot determine - a storEDGE user initiated Autopay. |
| Payment Method Detail | The customer’s card details. |
| Amount | The amount to be paid or that has been paid. |
| Reconciliation |
Mismatch - storEDGE and Storable Payments statuses don’t match. Match - storEDGE and Storable Payments statuses don't match. Pending - This status only applies to ACH transactions that are waiting to clear. |
| storEDGE Status | The transaction status recorded in storEDGE. See the next section for information about these statuses. |
| Processor Processor Status | The transaction status recorded by Storable Payments. See the next section for information about these statuses. |
A Failed status in the storEDGE status or Payment Processor status columns could represent either legitimate or false failures. We recommend investigating failed payments to ensure that they aren't the result of insufficient funds, an expired card, or another legitimate reason before taking action to resolve the failure.
Mismatched statuses
You may encounter various combinations of mismatched statuses. Below is a list of common mismatched statuses and best practices for investigating and resolving them.
| storEDGE status | Storable Payments Status | Explanation and suggested action |
| None | Success | The payment was successfully processed but isn’t reflected in storEDGE. We recommend crediting the payment in storEDGE. |
| Success | Failed | This mismatched status is likely due to insufficient funds or a chargeback. We recommend checking your Storable Payments Portal to see if it is truly an NSF payment. If so, mark the payment as NSF from the tenant’s ledger in storEDGE. |
| Settled | Failed | The payment is recorded as successful in storEDGE. However, Storable Payments is reporting a failure. We recommend checking your Storable Payments Portal as the payment may be NSF, in which case you should process a chargeback or a void. |
| Failed | None | The payment isn’t confirmed to have been received by Storable Payments. It may not have truly failed, and this may indicate that it was retried and could have been successful. We recommend filtering the Reconciliation Report for the tenant to see if a separate successful payment was processed. |
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