The new Online Move-In experience provides an upgraded customer experience that allows tenants to complete their move-in directly on your website. This streamlined process reduces the likelihood of abandonment and boosts the chances of converting reservations into paying tenants.
Tenants will complete the following, without ever leaving your website:
- Selecting Insurance
- Providing Driver's License details and image, address, and vehicle storage details (if applicable)
- Collecting and validating payment information
- Signing the lease agreement
How is the new Online Move-In experience different from the previous experience?
Old | New | |
| Tenants can sign their lease online | ✅ | ✅ |
| Tenants can make their initial payment online | ✅ | ✅ |
| Tenants can enroll in autopay when moving in online | ✅ | ✅ |
| Move-ins take place without leaving your website | ✅ | |
| Improved conversion tracking | ✅ | |
| Abandoned move-ins are sent to your software as reservations | ✅ | |
| Driver’s license information is collected | ✅ |
FAQ
Can I customize the Online Move-In Flow?
The following aspects of the online move-in flow can be changed.
- The color, hover color, and border radius of buttons on the units table
- The font, style, and color of text on the units table
- Store insurance options and the name of the insurance/protection plan
- Whether gate access codes are given to tenants after signing the lease
- Whether “Contact us” is shown instead of “Rent Now” when unit availability is low
If you would like to make changes to anything listed above, please contact our Support Team at edgesupport@storable.com.
What does the tenant experience look like?
You can learn more about the Online Move-In tenant experience in our article: The Online Move-In customer experience.
What website platforms does Online Move-Ins work with?
The Online Move-In feature can be used on Storable websites or third-party websites.