This article applies to storEDGE clients using Storable Payments as their payment processor.

Payments can be reversed in your storEDGE software or your Storable Payments Portal. Reversals made on the same day as the payment will typically be handled as void. Reversals made after the day the payment is made will result in a refund.

Reverse a payment in storEDGE

Refunds and voids should typically be issued from your storEDGE software by following the instructions in our article: Reversing Payments.

Reverse a payment in your Storable Payments Portal

In some cases, you may need to reverse a payment from your Payments Portal, such as if a payment was processed but did not record in storEDGE.

Please note: Refunds and voids made in the Payments Portal will not be reflected in your software until you create a manual cash or check refund to record the void/refund in storEDGE.

To reverse a payment from the Payments Portal, click the Payments icon from the Corporate Level of your storEDGE software. 

On the Transactions page, expand the line item for the transaction you need to reverse by clicking the caret. You will see a Void or Refund button, depending on which type of reversal a transaction is eligible for.

Click Void or Refund.

If you’re processing a refund, you can choose Full Refund or Partial Refund.

Click Refund Payment or Void Payment.

A new transaction will be created for the void or refund rather than adjusting the original transaction amount. The payment reversal will be shown on any reports exported from the portal.

After reversing a payment through the Payments Portal, create a manual cash or check refund to record the reversal on the tenant ledger in storEDGE.

FAQs

How long will it take for a refund to be posted to the cardholder’s bank account?

3-5 business days.

Can I send the cardholder more money than the original payment?

No, to align with security best practices, you cannot issue the cardholder more money than the original payment was for.

What’s the difference between a void and a refund?

• Void: Cancels a payment before it’s posted (same day, pending/approved transactions). No funds leave the payer’s account.
• Refund: Reimburses the payer after the payment has been posted (usually the following day). It can be either a full or partial refund.

Can I process a partial void?

No, voids must be processed in full. However, you can issue partial refunds after a transaction has posted.