In the event of a natural disaster, we recommend the following steps to help minimize the challenges for you, your team, and your tenants. If you need additional help, the Storable Edge Support team is here for you at (844) 287-3388 to assist you with your needs.
1. Suspend or delay automatic payments
If your facility is damaged or no longer rentable, you can temporarily suspend, pause or delay automatic payments for tenants by following the steps in our Help Article: Billing Settings.
2. Contact your tenants
If you need to notify your tenants of a facility closure or other issue, you can follow the steps in our article to send a mass email: Generate Ad Hoc Documents.
3. Mark units as unrentable
If units are deemed not rentable, you can mark them as unrentable in Edge.
4. Manage Insurance issues
If you're a Storable Insurance customer, we're here to provide you with vital information to address any questions you and your tenants may have with respect to policy coverage and claims filing processes.
To file a claim: Tenants should call 855-805-7433 or visit our websites at:
For coverage and policy questions please call 888-545-7627, option 2, option 1.
5. Update closures or unit availability in Storable Marketplace
To create custom closures for your facility, follow these instructions.
To switch off unit availability, follow the steps outlined here.
6. Contact Storable Support for further assistance
The Storable Support team is here for you at (844) 287-3388 to assist with your needs.
If you have a dedicated Customer Success Manager, please contact them directly for additional assistance.