Welcome to Agent Assist! You now have a powerful AI assistant on your website, ready to help customers 24/7. This guide will help you get started and make the most of your new tool.
Step 1: How to Log In
Your journey starts at the Agent Assist Admin Panel. You should have received an email with your login link.
- URL: https://chatadmin.storable.io/
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If your company uses Storable ID:
- Use your existing Storable ID to log in.
- To add other users, an admin must assign them the Agent Assist permission in the Storable ID portal.
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If you don't use Storable ID:
- Use the username and password provided by the Storable Implementation team.
- If you need to add users or reset passwords, please email support at edgesupport@storable.com.
Step 2: Monitoring Conversations - The Chat Page
The Chat page lists every conversation, past and present. Click on any chat to see the full transcript and an AI summary.
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How to Take Over a Chat: If you see a conversation in progress and want to jump in, it's easy:
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Reservation Statuses:
- In progress: The chat is still ongoing.
- Done: The chat is complete, and a reservation was made.
- General inquiry: The chat is complete, but a reservation wasn’t made
Step 3: Viewing Performance - The Dashboard
The Dashboard is your command center for performance metrics. It gives you a high-level view of your chatbot's activity, with data updated daily.
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Key Metrics to Watch: Total Conversations: How many chats have come in? Total Conversions: How many of those chats resulted in a reservation? Sentiment: The overall tone of the chat (Positive, Negative, or Neutral). This helps you quickly gauge customer satisfaction. Task Complete: Was the customer's goal achieved, even if it wasn't a reservation? |
| Pro Tip: Use the Office Hours and After Hours buttons to see how much work Agent Assist is doing for you when your staff is off the clock! To export data, simply select a date range and click the export icon. |
Step 4: Try It Out! Hands-On Checklist
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The best way to learn is by doing. Spend 10-15 minutes testing the bot as if you were a customer. Simulate a New Customer
Simulate an Existing Tenant
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Explore the Admin Panel
- Go to chatadmin.storable.io and log in.
- On the Chat Page, open your test chats and review the AI summary.
- Try the “Take over chat” toggle.
- On the Dashboard Page, filter for today’s chats and review the metrics.
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Bonus Ideas Test how the bot responds to your specific FAQs (e.g., "what are your hours?"). Try a move-in date outside your allowed window to confirm it creates a Lead. Ask to “talk to a human” and observe the handoff response. Step 5: Pro Tips for Success
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Need More Help?
- General Support: edgesupport@storable.com
- Helpful Articles: