⚠️This article is applicable to storEDGE customers using Storable Payments to process payments. Storable Payments is currently being Beta tested by a small number of users and will be available to all storEDGE customers at a later date.
With Storable Payments, you’ll have the ability to access your payments information from within the Corporate Level of storEDGE without the need to access a separate payment terminal. This guide is intended to help you get started with Storable Payments and answer frequently asked questions.
In this article:
The storEDGE implementation team will provide you with an onboarding form that must be completed and processed before you will be able to process payments. You can read more about that in our article: How do I get started with Storable Payments?
Occasionally, we may need to reach out to you for additional information before you can begin processing payments.
Update your bank with Storable Payments ACH IDs
If your bank account is debit locked, please provide the bank with the following ACH Company IDs so that transactions can be correctly processed:
If you’re upgrading from another payment provider to Storable Payments, you will be able to take and reverse payments in storEDGE the same way you are used to. You can find information and instructions about taking payments, processing refunds, and our chargeback process in our resources listed below:
Midnight Deposit Cut-Off Time
Your daily deposit will include payments taken from 12 am to 11:59 pm local time at each of your facilities. This means your deposits will only include transactions from a single calendar day. Credit card payments are typically funded 2 business days after they are initiated. ACH payments are funded 3 business days after they are initiated.
Please note: Payments initiated on Fridays will be funded on Mondays.
Where can I view my fees?
You can view your monthly statement and Fees from the Corporate Level of storEDGE. You can find more information in our resources below:
How are fees processed?
Your Monthly Statement balance is automatically paid on the 5th calendar day of the month. The payment is made against the bank account to which you are receiving daily Deposits, and will take about 3-5 business days to process. This means that you should expect to see the payment deducted from your bank account around the 8th-10th of the month.
What should I do if I have a question about my fees?
If you are confused by a fee charged to your account, we first recommend referring to the fee schedule you were provided with at onboarding. If you would like to discuss your fees, contact firstname.lastname@example.org or by phone at (888) 403-0665.
How do I transfer my Payments account if I sell my facility?
If you plan to sell your facility and transfer your Payments account to a new owner, please contact Storable Support at email@example.com or by phone at (888) 403-0665.
How do I change the bank account I’m using?
Our Support team can help you update the bank account you’re using with Storable Payments. Please reach out to firstname.lastname@example.org or by phone at (888) 403-0665.