⚠️This article is applicable to storEDGE customers using Storable Payments to process payments.
With Storable Payments, you’ll have the ability to access your payments information from within the Corporate Level of storEDGE without the need to access a separate payment terminal. This guide is intended to help you get started with Storable Payments and answer frequently asked questions.
In this article:
Getting Started
The storEDGE implementation team will provide you with an onboarding form that must be completed and processed before you will be able to process payments. You can read more about that in our article: How do I get started with Storable Payments?
Occasionally, we may need to reach out to you for additional information before you can begin processing payments.
I'm upgrading from SMS to Storable Payments, do I need to cancel my previous payment provider?
No, your SMS service will be canceled as part of your upgrade to Storable Payments.
Update your bank with Storable Payments ACH IDs
If your bank account is debit locked, please provide the bank with the following ACH Company IDs so that transactions can be correctly processed:
- WFMPAYRIX1
- WFMPAYRIX3
- 1263355235
- 2263355235
Transactions
If you’re upgrading from another payment provider to Storable Payments, you will be able to take and reverse payments in storEDGE the same way you are used to. You can find information and instructions about taking payments, processing refunds, and our chargeback process in our resources listed below:
📖 How do I set up Auto Billing?
📖 Storable Payments chargeback process
You can find any payments that require attention, like ACH returns and chargebacks, in the Storable Payments Portal. Be sure to check the Transaction Report for any ACH returns and the Chargeback Report to manage disputes. Then, reconcile with the Tenant Ledger by creating a creating a manual cash or check refund in storEDGE.
📖 Where can I view chargebacks?
Why am I seeing an error message when trying to process a credit card with Storable Payments that processed successfully with my previous provider?
We have put in a significant effort to update card-on-file information for your new merchant account utilizing your previous merchant account. When changing processors, there may be instances where some card-on-file data will fail. Reasons for these failures include expired cards, insufficient funds, stolen cards, invalid account numbers, etc. Some of these failures are typical failures that you see during normal autopay cycles. In these instances, please reach out to the tenant to update the card on file.
Deposits
U.S. facilities - Midnight Deposit Cut-Off Time
If your facility is located in the U.S., your daily deposit will include payments taken from 12 a.m. to 11:59 p.m. local time at each of your facilities. This means your deposits will only include transactions from a single calendar day. Credit card payments are typically funded 2 business days after they are initiated. ACH payments are funded 3 business days after they are initiated.
Please note: Payments initiated on Fridays will be funded on Mondays.
Canadian facilities - Midnight UTC Deposit Cut-Off Time
If your facility is located in Canada, your daily deposit will include payments taken from 12 a.m. to 11:59 p.m. UTC at each of your facilities. Credit card payments are typically funded 3 business days after they are initiated.
📖 How do I reconcile my bank account and Storable Payments?
📖 Transaction statuses and funding times
Fees
Where can I view my fees?
You can view your monthly statement and Fees from the Corporate Level of storEDGE. You can find more information in our resources below:
📖 Where can I find my Storable Payments data?
How are fees processed?
Your Monthly Statement balance is automatically paid on the 5th calendar day of the month. The payment is made against the bank account to which you are receiving daily Deposits, and will take about 3-5 business days to process. This means that you should expect to see the payment deducted from your bank account around the 8th-10th of the month.
What should I do if I have a question about my fees?
If you are confused by a fee charged to your account, we first recommend referring to the fee schedule you were provided with at onboarding. If you would like to discuss your fees, contact support@storedge.com or by phone at (888) 403-0665.
Account Management
How do I manage user access to Storable Payments data?
You can grant or revoke access to the Payments Portal by editing a User Role from your Corporate Settings. Check or uncheck Access Payments Portal and click Save.
Who at my company will be notified in the event of a chargeback or ACH return?
You can view or update the email address we use for chargeback and ACH return notifications in storEDGE. See instructions in our article: What is the chargeback process for Storable Payments?
How do I transfer my Payments account if I sell my facility?
If you plan to sell your facility and transfer your Payments account to a new owner, please contact Storable Support at support@storedge.com or by phone at (888) 403-0665.
How do I change the bank account I’m using?
Our Support team can help you update the bank account you’re using with Storable Payments. Please reach out to support@storedge.com or by phone at (888) 403-0665.
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