Offering your tenants the option to complete their move-in online lets you facilitate more move-ins without in-person contact. This guide is intended to provide you with insight into the functionality built into Storable Edge that makes online move-ins not only possible but also simple for you and your tenants.
What you need for a seamless online move-in experience
To provide the best possible online move-in experience for your tenants, there are several actions we recommend you take in your software:
Ensure that you have e-sign enabled (required)
When a tenant moves into your facility, they’ll need to sign their lease first. If they move-in online, you’ll need to ensure that they can do so remotely by enabling e-sign. Before facilitating or enabling online move-ins, ensure that e-sign is enabled on your lease and other move-in documents.
Ensure that tenants can enroll in autopay (optional)
If your tenants are moving in online, there’s a pretty good chance that they’ll want to pay online as well. The Rental Center enables tenants to pay online and enroll in autopay. Giving them the chance to enroll in autopay makes it easier for them - and saves you the time of enabling autopay for them. You can read about how to give tenants the option to enroll in autopay via the Rental Center on our help site.
Take advantage of two-way emailing and SMS (optional)
If you need to communicate with tenants who are not physically present, your software offers two easy ways to do so. You can send them a text message or an email easily from your software. Your tenants can respond to SMS and email messages sent by Storable Edge, making it easy for you to facilitate conversations through your software.
Enabling online move-ins
If you'd like your tenants to be able to move in online via your website, from a reservation made via Storable Marketplace, or via SMS or email sent by your facility, you must first enable online move-ins in your software. Online move-ins take place through the Rental Center. You can learn more about the Rental Center on our help site.
To enable online move-ins, you need to ensure e-sign is set up so tenants can sign their lease remotely as part of the process. Online move-ins are only possible when tenants can sign their lease.
Access your Corporate Rental Center settings.
From there, click Online Move-ins.
In your Online Move-ins settings, you’ll find Enable online move-ins listed at the top of your settings. Select the Yes radio button.
Click the Facilities link to expand your facility list.
Check the box next to any facility where you’d like to enable online move-ins. Note that only facilities with e-sign enabled are available for online move-ins.
Click Save.
📖 Learn more about how to customize the online move-in experience on our help site.
Want to enable online move-ins through Storable Marketplace? Learn more about online move-ins on the Storable Marketplace help center.
Enabling the Move in button on your Storable website
If you want tenants to be able to move in from your Storable website, enabling it is simple.
You can learn more about enabling online move-ins in your Units Table settings to help you customize your units table.
In order for the online move-in button to work as expected for your customers, enable online move-ins in your Rental Center settings.
Preparing online move-in documents
In order to use online move-in functionality, you’ll first need to prepare your documents:
Ensure that any documents you want your tenants to sign at move-in (such as your lease) have e-sign enabled.
If you want to facilitate online move-ins from reservations, ensure that your email and SMS templates labeled Online Move-in prompt are turned on.
The Online Move-in prompt document contains a bracket replacement that populates a link to the online move-in process for your tenant. We’ve added default messaging to these templates for you, but you have the option to Copy & Edit them if you would like to customize the messaging. Just ensure that you leave the [[lead.move_in_from_reservation]] replacement in the template that you use. You can learn more about customizing SMS templates and editing email templates on our help site.
Facilitating an online move-in from a reservation
You’ll need the Send online move-in prompt option enabled in your facility-level permissions to send online move-in prompts from reservations. To add this permission, edit the role you'd like to adjust and scroll down to the Per-facility permissions section. In the Basics (first section), check the box next to "Send online move-in prompt," then save your changes.
If a tenant has made a reservation through your website or a 3rd-party marketing platform and you’d like to give them the option to move in online, your software lets you send them an SMS or email message that facilitates an online move-in. You can send the move-in prompt from any place a reservation appears in your software:
From the Lead Activity section of your Facility Dashboard
From the Leads tab
From a Unit page
To send a move-in prompt from the Leads tab:
Access your Leads tab on the facility level of your software.
To the right of the reservation, click Send online move-in.
Select SMS or Email.
Select SMS or Email. If the reservation has a phone number or email address on file, it will populate here. If not, you can enter a phone number or email address.
Click Send.
SMS and/or Email must be enabled for your facility in order to send online move-in prompts. If SMS and/or email are not enabled, they will not be available as a delivery method for online move-in prompts.
What your tenant will receive
After you send an online move-in prompt, your tenant will receive a link via SMS or email to complete their online move-in. The link will direct them to the Rental Center, where they can complete their move-in and set up their account.
If you send the move-in link via email, the reserved tenant will receive an email with a link to visit the Rental Center to complete their online move-in. Additionally, the email will include their account number and the facility's contact information.
SMS
If you send a move-in link via SMS, the reserved tenant will receive a text message with a link to complete their online move-in via Rental Center.
What happens next?
After an online move-in prompt is sent, it will be reflected in the Communication tab and the History tab of the Lead's page.
The time you sent the online move-in prompt will appear on the reservation, along with an option to resend it.
If the tenant clicks the link and moves in from the prompt, the reservation will be converted to a move-in within Storable Edge and will no longer be considered a lead.