December 8, 2022
Delinquency Schedules page updates
We made each Delinquency Schedule name a link to the Edit screen for that Schedule.
We added the date the schedule was last edited under each schedule name.
We moved the facility count for facilities associated with a Delinquency Schedule to next to the schedule name to make it clear how many facilities are using the schedule.
We replaced the Edit button with a pencil icon. Please note: The functionality of the button has not changed.
We added an option to delete unused delinquency schedules. You can find the Delete Schedule button by clicking the ellipses icon for a Delinquency Schedule set. Please note: The schedule cannot have any facilities associated with it in order to delete the schedule.
Lead Notifications entries
We resolved an issue that was preventing the Lead Notifications page from displaying new entries in some cases.
November 29, 2022
Dashboard chart updates
To make the Storable Edge Facility Dashboard charts more clear, we’ve updated colors on the Leads chart so that each color is now assigned to a lead type. We also added a legend to the Units chart.
Communication preferences
We updated the Communication Preferences opt-in labels on the Unit Transfer screen from Marketing Emails to Mass Emails. This change makes the wording consistent with wording we use elsewhere in Storable Edge.
Successful document upload confirmation
We added messaging to the Move-In modal to confirm when a document has been successfully uploaded.
Rental Promotions pagination
We updated the number of promotions on Rental Promotions pages to ensure each page has the same number of promotions (the last page may show fewer).
November 15, 2022
Link to the template used in the Mass Emails historical view
We’ve created a link to view a PDF of a previously sent Mass Email’s template within the FMS.
Print Mail task notification if email fails to send
If you have set up Print Mail for a delinquency stage and selected Send Email first with Letter Backup, you will now see a task notification that lets you know the email failed to send and the letter needs to be printed and mailed.
⚠️ This does not apply if you use Mail House, as letters would be sent automatically.
November 8, 2022
Document replacement validation
We added validation to make sure replacements are entered correctly in document templates and work as intended in your documents and emails. If you enter an incorrectly formatted replacement, you will see an error message when you attempt to preview or save the document.
Move-In modal exit confirmation
We added confirmation messaging when you click outside of the Move-In modal to make sure you don’t accidentally close the modal while moving a tenant in and lose any data you have entered.
Credit Card Expiration task
We removed the star from "Credit Card Expiration" in the tasks list so that only tasks you have marked as important have stars next to them.
November 1, 2022
Confirmation of Mailing
We have released Confirmation of Mailing, which provides evidence that you have mailed a letter to a tenant using the US Postal Service. The evidence provided contains details, dates, and data on when the mail was sent. It is paired with a time-stamped, tamper-evident PDF copy of the mailed document and any relevant supplemental USPS documentation.
If proof of delivery is not necessary for your use case, Confirmation of Mailing provides a cost effective way to confirm your mail was sent and to have legal backup for auctioning activities.
Phone calls not being tied to a tenant’s profile
We fixed an issue where phone calls were not being tied to a customer's account. We have since resolved this to ensure the tenant's name is listed and the call is attached to their tenant profile.
October 18, 2022
Non-Recurring Scheduled Increase Plans
We’ve updated the verbiage for Scheduled Increase Plans on the Yield Management tab. The option that was previously referred to as Customizable, is now called Non-Recurring. The purpose of this update is to clarify the difference between Recurring and Non-Recurring increases. A non-recurring increase plan is a one-time rate increase that does not automate additional increases in the future.
Operating Days Disclaimer replacement field
We’ve added a new replacement field: [disclaimers.operating_days] that can be used to add a disclaimer statement to delinquency templates. It can be used to reduce legal risk if the delinquency letter’s dates conflict with your facility operating days.
The replacement field displays the following text:
"unless such date is a day on which your storage facility does not generally
conduct such business (such as, possibly, a weekend or public holiday) in which case, it shall be the next business day thereafter."
Two-Way Texting composition modal improvements
We’ve updated the Two-Way Texting composition modal to better align content and allow content to fit within the modal without scrolling horizontally.
Mail Usage Report
We resolved an issue that was causing totals in the Mail Usage Report not to be calculated correctly.
Report sorting order
We made an update to sort reports alphabetically at both the Facility and Corporate level of your software.
October 11, 2022
Rent Rate Before Discounts replacement field
We’ve added Rent Rate Before Discounts as a replacement field that can be included in documents. It can be used to populate the monthly rate that a tenant would pay without a discount. For example, if you offer a length of stay promotion that requires the tenant to sign a rider acknowledging the terms of the discount, you can add the Rent Rate Before Discounts to the document to populate the rent rate they would pay without the discount.
The new replacement field can be added to a document template at the Corporate level of your software from the Ledger section of available replacements.
Editing Web Rates from Revenue Management
We resolved an issue that was causing an error when attempting to edit Web Rates from Revenue Management.
October 3, 2022
Promotions as a document condition
You can set tenant documents to be generated under a number of conditions. We are adding Promotion as one of the conditions so that required documents can be signed by the tenant when a promotion is applied to their rent.
Error message when transferring a tenant
We resolved an issue that was causing an error message to appear in the Finalize and Add Additional Items section when transferring a tenant with a promotion.
“Payment Returned” ACH reversals
We resolved an issue that was causing an error when attempting to reverse ACH payments via the "Payment Returned" method.
September 27, 2022
Communication Blackout Periods
You now have the ability to set blackout periods for your automated SMS and email communications. This means that your customers will not receive communications during a time frame specified within your settings.
By default, SMS Communication Blackout is enabled from 12 a.m. to 8 a.m. (your facility’s time zone). This means that automated text messages will not be sent to your customers between 12 a.m. and 8 a.m. You have the option to adjust that timeframe, disable the blackout period, and add email to the blackout period.
August 30, 2022
Insurance: Additions to sE Task List
We have separated Insurance Exempt units from normal Insurance Expiring task items into two separate tasks within the task bar for Storable Insurance (StorSmart/Bader) users using Auto-Protect.
Previously, the task list section for Expired/Expiring insurance would show tasks for any unit meeting the criteria regardless of their store insurance exemption status. We have since separated these tasks into two new items within the task list: (Unit Exempt) Insurance Expired and Insurance Expired.
This update allows you to easily see which tasks are for units that are insurance exempt and which units aren’t in the separated task list items (Unit Exempt) Insurance Expired and Insurance Expired. This prevents units that are insurance exempt from being hidden within insurance related reports, as they often were previously.
August 23, 2022
Mobile Navigation
We have created a more intuitive mobile navigation, which allows you to create a more mobile-friendly experience for customers using your Storable marketing website.
August 9, 2022
Allow Partial Payments Checkbox
You now have the ability to disable partial payments in the tenant portal so tenants cannot exit delinquency without paying their full amount due.
We’ve created a new checkbox “Allow Partial Payments” within the General section of the admin area.
August 2, 2022
Edit military information post move-in
If a tenant’s category is set to Military within their tenant profile, you are now able to edit military information after the move-in process.
In order to set a tenant’s category to Military, select Edit Tenant to the right of the General Information header and select Military from the Category dropdown.
July 26, 2022
File Upload Required checkbox
We have added a File Upload Required checkbox to all delinquency action steps. This allows admins to require a file upload on steps within their delinquency schedule before a user is able to proceed.
⚠️ To note: this is available for all tasks unless they are automated actions.
July 19, 2022
New permission to access payments tab
To protect your business's financial performance, we have hidden the Payments tab in the Billing section by default.
Currently, a user can access only Sent Bills or Autopay on the Billing page unless they are given permission to access the Payments tab.
July 5, 2022
Rentable checkbox has moved
We have moved the location of the Rentable checkbox within the Edit Unit page.
May 24, 2022
Corporate Search
You are now able to search tenants, invoices, and units across all Facilities within your Company, no matter your permissions. This is an easy way to identify what tenant or invoice belongs to which Facility.
Additional Lien Holders
You are now able to add an additional lien holder to a tenant’s profile after they have moved in. This feature can be found in a tenant’s profile on the General tab, at the bottom of the Rentals table.
April 19, 2022
Corporate Delinquency
Our Corporate Delinquency feature allows you to more easily manage delinquency schedules over multiple facilities in less time. When used properly, Corporate Delinquency empowers you to manage and configure your delinquency schedules for multiple facilities across your portfolio in a single motion.
You may also share delinquency settings across facilities by selecting a representative schedule for other locations to be assigned to. Once those facilities are added to a single schedule, any changes to the schedule will automatically apply to the facilities using that schedule. This will allow you to hold all facilities within the same state to the same standard, for example.
April 5, 2022
Delete Media Files and Attachments
You may now delete media files and attachments from sent or received SMS or email messages.
In order to do this, you will need to change your settings from within your Corporate account.
Historical Delinquency
You will now be able to see a tenant's previously delinquencies, signified by Blue text within their tenant ledger.
In order to see both past and current delinquencies, navigate to the Tenant tab from the left navigation bar within your Facility account.
Select the tenant whose delinquencies you'd like to view. Once on their page, select the Delinquency tab from the top right navigation.
If you would like to see Past Delinquencies, select Past Delinquencies. You will then see Past Delinquencies, signified by blue text.
March 8, 2022
New "Vacant" Filter
You may now filter to see which units are available at your facility.
February 15, 2022
Custom Company Name Breadcrumbs
If you use the Custom Company Name setting, we've made a change so that this will now populate using breadcrumbs across your website.
February 8, 2022
Lien Holder Email Address Field
We've added an email address field to the Lien Holder Information screen so lien holders can be more easily contacted in the event of a delinquency.
View MMS Media in New Tab
We’ve added the ability to open media in a new tab when sent and received by text message. By clicking a button next to the media, you will be able to see sent or received media expanded in a new tab.
Display Insurance Documents on Rental Center
We're adding a new field on Rental Center to pull in insurance documents for your tenants to review during the move-in process. Read more here.
New API Data–Date of Birth
We've added the tenant Date of Birth field to the Storable Edge API.
January 25, 2022
Length of Stay report
We’ve added a new report that allows you to see how long your current and previous tenants have rented at your facility and which lead source the customers came from. This report can help you analyze which lead sources produce the longest-staying tenants.
Move-in total mismatch
We’ve resolved an issue that caused the move-in total on some of our customer's websites not to match the move-in total in Rental Center.
Accessing tenant profiles
We've resolved an issue that was causing users to be unable to access tenant profiles.
January 18, 2022
Include an e-sign link in two-way email
We've added the ability to include an e-sign link in two-way emails so you can easily collect signatures on tenant documents when a unit has unsigned e-sign documents attached to it.
Insurance Status Report
If you are a Storable Insurance customer and use Auto-Protect, you can access a new Corporate level Insurance Status report. The report shows all active tenants at your facility and their insurance status: Facility Insurance, Expired, Expiring, or Invalid.
You can find the Insurance Status report on the Reports tab under the Insurance section in the Corporate area of your software.
January 4, 2022
Follow up task creation for reservations
We’ve added a new setting to the Corporate area of your software that allows you to configure the date you receive a follow up task after a reservation is made through the API. This can help you contact a lead about their reservation at the right time.
The setting can be found by navigating to Settings and then Software Settings. Then, click Settings under the Lead section.
To enable the setting, click the Yes radio button. Select the number of days after a reservation is placed for the follow up task to be created. Click Facilities to expand the menu and select the facilities you would like to apply the setting to. Click Save when you are done.
Move-In KPI report
We have made a new report available to show you the most commonly used Key Performance Indicator metrics all in one place. The report shows the following data on both a Corporate and facility level:
Move-ins
Move-outs
Net units
Insurance enrollments
Autopay enrollments
Retail sales
Total discounts given
You can find the report by navigating to Reports from the left sidebar of your Storable Edge software. Expand the Management section and select Move-In KPI.
Notes count on the Past Due Tab
The Notes count on the Past Due tab will now update automatically when a new note is added.
Preliminary Lien Notice replacement terms
We resolved an issue that caused the system-generated preliminary Lien Notice to contain an incorrect replacement term in some circumstances.
Duplicate tenants on the Rent Roll report
We resolved an issue that caused duplicate tenants with incorrect insurance plans to be shown on the Rent Roll report.
Monthly totals in Rate Change letters
We resolved an issue that caused an incorrect monthly total to be shown on Rate Change letters.
NSF amounts on the Payments by Type Detail report
We resolved an issue that caused incorrect NSF amounts to be shown on the Payments by Type Detail report