Your software includes the ability to block online payments through the Rental Center or any integrated 3rd party application, such as a kiosk, for tenants who you’d prefer to physically visit your facility to make a payment. Blocking payments requires the tenant to come in and speak to a manager to make a payment and avoid delinquency.
Quick Start
1. Identify the tenant who should be blocked from online and phone payments.
2. Navigate to the tenant's page > Payment Methods > Block Payments and turn it On
Prerequisites:
• The ability to block payments for a tenant is controlled by user permissions.
• To give a user permission to block or unblock payments for a tenant, navigate to your Corporate permissions > Roles > Per-Facility Permissions> Manage block payments
Block or Unblock Payments For a Tenant
Open the tenant’s account.
Go to the Payment Methods tab.
Scroll to the Block Payments section at the bottom of the page.
Set the On/Off control to On to block the tenant’s online and phone payments, and to Off to unblock payments.
Blocking a tenant's payments will also turn their autopay off. Unblocking a payment will not automatically turn autopay on; you must re-enable it for the tenant after you unblock payments.
What happens when you block payments
Online payments and move-ins through the Rental Center or your kiosk are disabled for the tenant.
All existing autopayments for the tenant are disabled.
When you are physically taking a payment, the payment window shows a message that online payments are blocked for the tenant.
The tenant’s account page displays a banner or message indicating that payments are blocked.
If the tenant attempts to pay through the Rental Center while blocked, they see a message instructing them to call or visit the facility to resolve the issue.
A tenant with blocked payments cannot rent an additional unit online.