Congratulations! Day-to-day life at your facility is about to become a lot simpler. Storable Edge is an all-in-one tool that handles everything from moving tenants in and out to processing payments and running advanced reports.
Account, Billing & Setup
When will my software setup be complete?
Once you've signed your quote, our Implementation team will reach out within 1 business day. After we receive your billing and settings info, the process typically takes 2–4 weeks, depending on availability.
How do I add a new facility to my account?
To get started, fill out our Customer Setup Form. You’ll receive a quote within 24–48 hours. Once signed, we will begin the implementation process for the new location.
Who do I contact for billing, credits, or refunds?
For any questions regarding your invoice, billing history, or incorrect charges, please email billing@storable.com.
Technical Requirements
What internet browser works best with Storable Edge?
We recommend using Google Chrome for the most optimized experience. You can download it for free from the official Chrome website.
What is the best internet speed for using Storable Edge?
Your software will work most efficiently if your internet speed is 10Mbps or faster.
How do I log in to my software?
Point your browser to www.storedgefms.com and enter your unique username and password.
What do I do if I forget my password?
Click the Forgot password? link on the login page. Enter your email address, and we will send you instructions to reset it.
Does everyone at my facility share the same login?
No. You can set up as many individual users as needed, and multiple users can log in to the software simultaneously.
How do I install software updates?
Since Storable Edge is web-based, you never have to manually install an update. Improvements and security patches take place in real time and are ready the next time you log in.
To stay informed about specific changes:
Release Notes: You can find a complete history of updates by clicking the Resource Center (the question mark in the bottom right corner) and navigating to Announcements.
In-App Notifications: We may occasionally display a notification directly on your dashboard when you log in to ensure you don't miss important information.
Managing Tenants & Units
How do I add a unit to an existing customer?
Access the tenant's account and click the Add unit button. Their contact information will pre-populate; simply select the new unit and complete the move-in process.
How do I transfer a unit to a different person?
You have two options:
Move out the current tenant and immediately move in the new one.
Edit the tenant name/details in the existing file and have the new tenant sign a new lease (then upload it to the profile).
How do I merge or combine duplicate tenant accounts?
The best way is to move out one account and then "Add unit" to the other account using the steps above.
How are units sorted in the system?
The system uses an Alpha > Numeric > Alpha sorting logic. It ignores symbols (like dashes or hashes).
Unit Type |
Sort Example |
Numbers Only |
225, 226, 227 |
Numbers + Letters |
225, 226A, 226B, 227 |
Letters + Numbers |
A225, A226, B225 |
Fixing Sort Issues
If a unit appears out of order, you can "reset" its position:
1. Go to Settings > Units > Individual.
2. Click Edit on the unit, then immediately click Save (you don't need to change any info).
3. This forces the system to recalculate its place in the list.
Billing & Payments
How do I reduce a tenant's rent?
On the tenant page, click Edit Rent Rate. Select One-time and enter a negative amount (e.g., -$10.00) or select Fixed Rate to set a new monthly total.
How do I create quarterly or annual invoices?
Click Bill Future Months on the tenant page. You can generate a single invoice for up to 24 months in advance. The invoice will open in a new tab and include line items for each month of rent you've chosen to bill; you can then send it to the tenant.
You can view the invoice by accessing the tenant's ledger, selecting the invoice for the date furthest in the future (the month in which you generated the invoice), and clicking Print.
I applied a payment to the wrong unit. How do I fix it?
Go to Billing > Payments, find the payment, and click the link in the Payment column. Use the Transfer Payment button. Note: Payments made via saved Credit Card or ACH cannot be transferred.
How do I start or stop prorating rent when a tenant moves out?
Proration settings are managed at the Corporate level. Whether you want to automate partial refunds or stop them entirely, follow these steps:
Navigate to the Corporate section of your software.
Click the Software Settings tab and select the Refunds button.
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Locate the section titled "Refund Partial Rental Periods during Move Out."
To Prorate: Select your preferred calculation method (e.g., Always Prorate).
To Stop Prorating: Select Never Prorate.
Click the Facilities link, check the boxes for the applicable locations, and click Save.
For a deeper dive into these options, check out our full Refund Settings guide.
Why are online renters getting a "validation failed" message?
This usually happens if the balance due is $0.00 (e.g., a "First Month Free" promotion). Only in-store move-ins can be $0.00. We recommend offering a "$1 Move-in" or "Second Month Free" for online rentals instead.
Communications & Documents
How do I send a mass email to all tenants?
Go to the Communications tab. You can send updates to all tenants or specific groups with just a few clicks. See our Mass Email guide for full instructions.
How do I print a blank lease or document?
Go to Communications > Templates, find your document, and select View. You can print the blank template from that screen.
Security & Data
How do I back up my data?
All of your data on Storable Edge is stored in the cloud, so individual facilities don't need to process back-ups. Edge uses Amazon Web Services (AWS), the largest cloud services provider in the US, to store data. In addition, Edge backs up the entire database every hour, providing another layer of assurance that no data is ever lost.
Need More Help?
If you're stuck, our Help Site is packed with step-by-step guides. You can also reach out to our support team—we’re happy to walk through it with you!
We also have a number of training resources available: