Writing off bad debt allows you to remove unpaid balances from units that have become unoccupied or auctioned. There are three ways to write off bad debt:
Manually during move-out
Manually after move-out
Automatically after move-out
Manually During Move-Out
At the Payment screen of the move-out process:
Click Pay Later in the bottom right-hand corner of the screen. A window displaying a successful move-out message will appear.
The tenant’s remaining balance will also be shown under Remaining Balance.
Click Write off bad debt underneath the remaining balance.
On the following screen, each of the tenant’s remaining charges is broken down line by line. Type the amount you wish to waive on each line item in the field under the Amount column.
A reason for the write-off is required; be sure to type your reason in the Reason for writing off bad debt field.
Click Write off bad debt in the lower right-hand corner.
The following screen will confirm the write-off and display the total amount written off.
Manually After Move-Out
On the tenant ledger
In the upper right-hand of the screen, under the vacated unit, click Write off bad debt. The Write Off Bad Debt window will appear.
You will see that the tenant’s remaining charges are broken down line by line. Type the amount you wish to waive on each line item in the field under the Amount column.
A reason for the write-off is required; be sure to type your reason in the Reason for writing off bad debt field.
Click Write off bad debt in the lower right-hand corner.
The following screen will confirm the write-off and display the total amount written off.
When specifying the amount to write off, the amounts in the Charge and Balance columns may differ. If you wish to write off the balance in full, enter the balance amount rather than the charge.
Automatically Write-off at Move-Out and Auction
If you'd like bad debt written off automatically at move-out and auction, you can set your settings to do so. In the Corporate section of your software, access your Billing Settings. Check the Yes box to automatically write off bad debt at move-out and auction, and select the facilities for which you'd like this task to happen automatically. Then click Save.