Your software gives you the ability to exclude one or more of a tenant’s rentals from rate changes or prevent the rental from ever incurring a rate change. Doing so is simple and takes just a few easy steps in your software.
You’ll need to need permission to edit your facility-level Tenant Settings. Ensure Edit Tenant Settings and Edit whether or not rental is exempt from rate increases is enabled in your user roles.
Allowing rentals to be excluded from rate changes
access your facility-level Tenant Settings from the Settings tab of your software.
check the box next to Rate Increase Exemptions - Allow specific rentals belonging to a tenant to be exempt from rental rate increases. Then, click Save.
Excluding a rental from rate changes
Access the tenant’s page.
Next to the rental you’d like to exclude, click Edit Rental.
In the Monthly Rate section, check the box next to Exempt from rate increases.
Click Save.
Excluding a rental from rate changes at move-in or transfer
If you already know you’d like to exclude a rental from rate changes when a tenant moves into or transfers to a unit, doing so at move-in saves you the step of visiting the tenant’s page later to exclude their rental.
At move-in
You can exclude a rental from rate changes at move-in during the move-in process. To do so, check the box labeled "Rental is exempt from rate increases" in the Billing/Gate Access section during move-in.
At transfer
During the transfer process, you can exclude a rental from rate changes by checking the box labeled "Rental is exempt from rate increases" in the New Monthly Rate section of the transfer screen.
Understanding rate change exclusion
Once you’ve excluded a rental from rate changes:
Any rate change scheduled for the rental will be canceled immediately.
The rental will not incur any automated rate changes you’ve set in your Yield Management or Revenue Management settings.
You will be unable to schedule a one-time rate change from the tenant’s page.
You can remove the exclusion from rate changes (by unchecking the box next to Exempt from rate changes), and when you do, the rental will be eligible for rate changes again.
At move-out, the rate change exclusion set for the rental will be reset, and the unit will be eligible for rate changes once again.