E-sign is an important tool that allows facilities to take a crucial step toward operating a paperless facility. Once set up, your move-in process will include capturing an electronic signature to finalize leases and other important documentation. This article details how to implement e-sign and customize e-sign signature requests through e-mail and SMS, and how to pair a device to your software to be used during the e-sign process.
Implementing E-sign
Implementing e-sign within your Storable Edge software is a simple process within the Documents and Emails settings.
1. From the Corporate Level of your software, click the Settings Tab in the lower left of your screen.
2. Under the Software Settings section, select Letters or Emails.
To implement e-sign for move-in or transfer documents, complete the following steps:
1. Click the Edit button on a Customized Template or the Copy and Edit button on a default template.
2. Place your cursor in the Editor screen where you want the tenant signature to be.
3. In the list of replacements, select Tenant, then click on Signature. Clicking on Signature will populate the document with the [[tenant.signature]] replacement field and activate e-sign for the document.
You can add other options that make the e-sign process even more robust.
Description |
Replacement Field |
What it looks like in the document |
+Checkbox |
tenant.checkbox |
*☐ |
A checkbox you will use to require the tenant to acknowledge a section in your document. | ||
+Checkbox Optional |
tenant.checkbox_ optional |
☐ |
An optional checkbox you will use to have the tenant select an item in a section of your document. | ||
+Initials |
tenant.initials |
|
A required place to have tenants enter their initials. | ||
+Initials Optional |
tenant.initials_optional |
|
An optional place to have tenants enter their initials. | ||
+Is Military |
tenant.is_military |
☐ Yes ☒ No |
Based on the tenant type field completed during the move-in process, this replacement will add a yes/no checkbox to your document and check yes if the tenant type is military and no if it is not. We suggest you place the question, “Are you a member of the military?” before the tenant.is_military replacement field. | ||
+Large Text Field |
tenant.large_text_field |
|
A large text box limited to approximately 71 characters where you will require tenants to add information. It must be on a line by itself. | ||
+Large Text Field Optional |
tenant.large_text_field_ optional |
|
An optional large text box limited to approximately 71 characters. It must be on a line by itself. | ||
+Medium Text Field |
tenant.medium_text_ field |
|
A medium text box limited to approximately 42 characters where you will require tenants to add information. | ||
+Medium Text Field Optional |
tenant.medium_text_ field_optional |
|
An optional medium text box limited to approximately 42 characters. | ||
+Small Text Field |
tenant.small_text_field |
|
A small text box limited to approximately 31 characters where you will require tenants to add information. | ||
+Small Text Field Optional |
tenant.small_text_field_optional |
|
aAn optional small text box limited to approximately 31 characters. | ||
+Signature Timestamp |
tenant.signature_ timestamp |
7/4/2025 |
The date when the document is signed. | ||
The text fields are for your e-sign documents only. Information that is entered into these fields during the e-sign process is not stored elsewhere in your software but remains solely on the document to which you've added it. These fields are completely optional and do not need to be filled to complete the e-sign process.
4. Click Save.
If you are unable to preview or save your document, it is likely because a replacement field is missing a bracket. Ensure your document has double brackets, [[ ]], around all replacement fields.
Customizing e-sign signature requests
The message the tenant receives requesting a signature is customizable, though Edge provides a default. You can change the signature request email or SMS message in Settings.
Customizing email signature requests
To change the signature request email text, go to Settings and select the Documents and Emails section. Here, open the Email tab and select Default Templates. Select the template titled Signature Requested.
Select Copy and Edit along the right side of your screen. Here, you can make your desired changes to the signature request email that a tenant will receive. Select Save and Make Primary, and your new signature request email will be saved.
📖 To learn more about how you can change your email templates, view our article about creating and editing email templates.
Customizing SMS signature requests
To change the default SMS signature request message, go to Settings> SMS. Note that you will not see this section if your facility doesn't have this feature turned on in Edge. After selecting Default Templates, choose the Signature Requested template.
After making your desired changes, select Copy and Edit along the right side of your screen to save your new message.
Pairing a device to use for e-sign
To activate a device for e-sign, open your browser on the device you'd like to use and go to https://www.storedgefms.com/devices. Here, you will see a 6-letter code. This is the code you need to pair your device with the software.
In your Edge account, access the Settings tab. Select Devices under the Settings heading.
Here, you will click Register New Device.
You will be prompted to enter the 6-letter code on your device. You will also be prompted to name any devices you choose to pair so that you can easily identify them. Click Save.
⚠ You can register as many devices as you'd like. If you would like to remove a device, find it on this screen and click the Delete button.
On your device, the code you were given will disappear, and your screen will display a message indicating that your signature pad is ready.
Now that your device is paired with your facility, you can use your device for the e-sign process.
Recommended Devices
We recommend a recent iPad or tablet with a 7-inch screen or larger for e-sign. If you have a Topaz brand signature pad, it may work with e-sign, they are not officially supported and not recommended. We recommend using iPads or tablets, as they offer a better signing experience, allowing tenants to see exactly what they’re signing and providing transparency, reducing potential issues.