The Storable Payments Reconciliation Report gives you a starting point to identify and investigate mismatched payments and understand whether they were truly successful or unsuccessful.
To view the Reconciliation Report, log into your Facility Level software, navigate to Billing, and select the Reconcile tab. This report will give you the status of each payment processed in Storable Edge and Storable Payments and alert you if they’re mismatched.
Apply filters
You can filter the report by date to find payments processed during a specific time frame. Additionally, you can filter for all payments and autopayments or for payments that have a mismatched status.
Filter |
Selection |
Description |
Reconciliation |
Match |
The Edge status and Storable Payments status match. |
Mismatch |
There is a mismatch between Edge and Storable Payments. |
|
Pending |
The pending status only applies to ACH transactions that are waiting to clear. |
|
Payment type |
Autopay |
The payment was made through Autopay. |
Cannot Determine |
A Edge user initiated Autopay. |
|
Manual |
The payment was placed on your website or at the facility. |
|
Edge Status |
Failed |
The payment failed in Edge. |
None |
The system doesn’t contain data associated with the transaction. |
|
Success |
The payment was received successfully in Edge. |
|
Processor status |
Failed |
The payment failed in Storable Payments. |
None |
Storable Payments doesn’t have data associated with this transaction. |
|
Success |
Storable Payments successfully received the payment. |
|
Dates / Apply |
From |
The data range selection can go as far back as 62 days. |
To |
The data range selection can go as far back as 62 days. |
Once you’ve filtered the report, click Email Report. The report will be emailed to the email address you use to log into Edge.
How to use the Reconciliation Report
Download the report by clicking the link in the email you receive. The Reconciliation Report will populate all payments you run at your facility. Each payment in the report will provide the tenant’s name, invoice number, payment amount, reconciliation status, and statuses reported for the payment by Edge and Storable Payments.
We recommend using this report as a starting point to troubleshoot payments that have mismatched statuses. It can be especially useful when autopayments are processed at the beginning of the month because you can easily see which payments have mismatched statuses and need to be investigated.
Column |
Details |
Tenant |
The name of the tenant. |
Payment date |
The date when the payment was made. |
Reference Number |
This number may correspond to an invoice in Edge or the merchant transaction number assigned by Storable Payments. |
Payment Method |
Autopay - The payment was made through Autopay. Manual - The payment was made through your website or at the facility. Cannot determine - a Edge user initiated Autopay. |
Payment Method Detail |
The customer’s card details. |
Amount |
The amount to be paid or that has been paid. |
Reconciliation |
Mismatch - Edge and Storable Payments statuses don’t match. Match - Edge and Storable Payments statuses don't match. Pending - This status only applies to ACH transactions that are waiting to clear. |
Edge Status |
The transaction status recorded in Edge. See the next section for information about these statuses. |
Processor Processor Status |
The transaction status recorded by Storable Payments. See the next section for information about these statuses. |
A Failed status in the Edge status or Payment Processor status columns could indicate either a legitimate or a false failure. We recommend investigating failed payments to ensure they aren't due to insufficient funds, an expired card, or another legitimate reason before taking action to resolve the failure.
Mismatched statuses
You may encounter various combinations of mismatched statuses. Below is a list of common mismatched statuses and best practices for investigating and resolving them.
Edge status |
Storable Payments Status |
Explanation and suggested action |
None |
Success |
The payment was successfully processed but isn’t reflected in Edge. We recommend crediting the payment in Edge. |
Success |
Failed |
This mismatched status is likely due to insufficient funds or a chargeback. We recommend checking your Storable Payments Portal to see if it is truly an NSF payment. If so, mark the payment as NSF from the tenant’s ledger in Edge. |
Settled |
Failed |
The payment is recorded as successful in Edge. However, Storable Payments is reporting a failure. We recommend checking your Storable Payments Portal as the payment may be NSF, in which case you should process a chargeback or a void. |
Failed |
None |
The payment isn’t confirmed to have been received by Storable Payments. It may not have truly failed, and this may indicate that it was retried and could have been successful. We recommend filtering the Reconciliation Report for the tenant to see if a separate successful payment was processed. |