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Storable
  • Storable Edge
  • Account Management
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Insurance

Storable Edge
  • Tenant Insurance Overview
  • Insurance Settings
  • Offer Insurance Through the Rental Center
  • Auto-Protect Max Overview
  • Auto-Protect Max with Storable Insurance
  • Auto-Protect Max with Storable TPP
  • The Audit Letter Program

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Storable Edge Knowledge Base Storable Edge Getting Started Welcome to Storable Edge: New User FAQ Basics for New Users Storable Edge Training Hub Search for a Tenant, Unit, or Invoice The Dashboard (Dash) Tab The Task List The Leads Tab (Facility Level) Leads, Reservations, and Move-Ins Process Tenant Transfers Between Units Process Tenant Move-Outs The Tenants Tab (Facility Level) Tenant Profile Process Payments The Units Tab (Facility Level) Navigate Edge on a Mobile Device Close of Day The Corporate Facilities Page Corporate Search Edge Product Guides Tenants Change Tenant Billing Dates E-sign Overview Move-In Tenants with Future Move-In Dates Undo a Move-Out Upload and Manage Tenant Documents and Photos Schedule Transfers and Move-Outs Wait Listed Leads Print Envelopes Manage Text Message Opt-In Status Add Insurance to Tenant Accounts Add or Remove Insurance from Tenant Accounts Manage Expired Insurance Map Tenants by Address Tenant Contacts Add Fees Navigate the Tenant Ledger Ledger Views Tenant Communications The Comms Tab (Facility Level) Certificate of Mailing Confirmation of Mailing Send Ad Hoc Documents Mass Email On-Demand E-sign Print a Batch of Documents Two-Way Email Two-Way Texting Units Manage Damaged And Dirty Units Manage your Facility Map Mobile Walkthough Unit Status Hierarchy Company Owned Units Mark Units as Rentable or Unrentable Payments and AutoPay The Billing Tab (Facility Level) Manage Expired Credit Cards Address Failed Autopayments Credit Card Error Messages Collect Prepayments Save Payment Methods and Autopay Void Invoices Block Tenant Payments Troubleshoot First of the Month Processing Errors Credits Reverse Payments Reconcile Your Payments with TSYS Rate Management Change Rent Rates Disable Rate Plans and Cancel Rate Changes The Yield Management Tab (Facility Level) Exclude Rentals from Rate Changes Fees and Discounts Recurring Fees Waive Fees Add Discounts Past Due and Delinquency The Past Due Tab (Facility Level) Auction Manager Writing Off Bad Debt Facility-Level Reports Reports Aging Report Alternate Contacts Report Annual Revenue and Occupancy Auction Schedule Report Auction Summary Report Autopay Roll Report Bad Debt Write Off Report Close of Day Report Credits Issued Report Daily Summary Delinquency Stages Report Discounts Report Facility Ledger Report Fees Waived Report Gate Access Report General Ledger by Day Report General Ledger Detail Report General Ledger Report Insurance Activity Report Insurance Statement Insurance Status Report Insured Tenants Roll Report How do I share insurance reports with a third-party insurance provider? Lead Activity Report Lease Versions Report Ledgers Without Signed Leases Length of Stay Report Management Summary Merchandise Inventory Detail Merchandise Sales Detail Report Move Ins Report Move Ins/Move Outs/Transfers Report Move-In KPI report Moved Out With Balance Report Movement Summary Report Notes Roll Report Occupancy Report Occupancy Summary Report Payments by Type Report Payments by Type Detail Pending Signature Requests Report Real-Time Alternatives to Commonly Used Trailing-Day Metrics Reconciliation Report Refunds Report Rent Roll Report Sales Tax Collected Report Scheduled Move Outs Report Tenant Contact List Transaction Log Report Vacant Spaces and Schedule Move-outs Report Walk Through Report Rent Rates by Tenant Report Corporate-Level Reports Corporate Reports Overview Consolidated Occupancy Report Facility Comparison Report Refund Checks Report Rent Rates Report User Performance Report Business Intelligence Business Intelligence Quick Start Guide Business Intelligence Overview Business Intelligence Navigation Guide Business Intelligence Dashboard Content Guide The Business Intelligence Report Builder Business Intelligence Facility Tenant Lifecycle Data Model Best Practices Business Intelligence Data Marts and Field Explanations Enable SSO for BI Reporting Access Control and Gates The Access Tab (Facility Level) Set Up Storable Access Control Insurance Exclude Unit Types from Store Insurance Rental Center Rental Center™ Overview Rental Center™ - Customer View Rental Center™ Settings (Facility Level) Rental Center™ Settings (Corporate Level) Enable Future Move-Ins for Rental Center Retail Retail Returns Retail Sales Account Management Software User Management and Access Tiered Pricing Tiered Pricing FAQ Enable Tiered Pricing Tiered Pricing: Assign Units to Tiers Delinquency Settings Delinquency Stages Create Delinquency Schedules Based on Unit Type Recurring Delinquency Stages Non-Recurring Delinquency Stages Edit Corporate Delinquency Schedules Transfer Delinquent Units to a New Delinquency Schedule Document and Communication Settings Communication Blackout Settings Document Replacements Corporate Documents Settings Conditional Documents Document Versioning Create and Edit Email Layouts Create and Edit Email Templates Create and Edit Letter Documents (Corporate) Implement E-sign E-sign Devices Mail House Register Your SMS Phone Numbers California Consumer Privacy Act (CCPA) SMS Settings for Automated Text Messages Export Leases Insurance Tenant Insurance Overview Insurance Settings Offer Insurance Through the Rental Center Auto-Protect Max Overview Auto-Protect Max with Storable Insurance Auto-Protect Max with Storable TPP The Audit Letter Program Facility-level Software Settings The Settings Tab (Facility Level) Billing Settings Leads Settings Refund settings (Facility level) Gate Integration Miscellaneous Revenue Rental Promotions Fees and Services Build your Facility Map Set Up Auction Manager Configure Online Move-Ins Configure and Display Maximum Rent and the Duration of Promotions and Discounts on Leases Rental Review Retail items settings Tenant Settings Unit Amenities List Unit Settings Yield Management Settings Unit Types List Corporate-level Software Settings Account Codes Advanced Promotions AI Settings (Corporate Level) API (3rd Party Integrations) Billing Settings (Corporate Level) Channel Rates Enabling Invoice Templates Facility Features Facility Groups Facility Info Fee Settings Enable Future Move-Ins Enable Undo Move-Outs How do I update Tax Rates ahead of any upcoming changes? Lead Notifications Lead Sources Move-Out, Lead Close, and Undo Move-Out Reasons Refund Settings (Corporate) Required Fields Retail Items Settings (Corporate) Revenue Management Services Settings Tax Rates Tenant Settings (Corporate Level) Unit Amenities Unit Settings (Corporate Level) Unit Types Web Rates Release Notes Release Notes: 2026 Release Notes: 2025 Release Notes: 2024 Release Notes: 2023 Release Notes: 2022 Contact Support Contact Support Natural Disaster Support Cancel a Facility Add a Facility Become a Feedback Partner Weekly Edge Webinars Storable Payments + Edge Getting Started Storable Payments Overview and FAQ Applying for Storable Payments Activating Storable Payments Applying for Storable Payments (Canada and UK Facilities) Frequently Asked Questions About PCI Compliance Setting up PCI compliance with Control Scan by VikingCloud Transaction Statuses and Funding Times Product Guides Processing Payments and Refunds Storable Payments: How do I void or refund a payment? Storable Payments: What is the Chargeback Process? How do I reconcile my bank account and Storable Payments? Surcharging Surcharging FAQ (Storable Payments) How do I enable surcharging? Data and Reporting Storable Payments: Where can I find my payments data? Storable Payments: Reconciliation Report Processing Payments with an EMV Card Reader Card Reader FAQ Card reader terminal setup instructions Processing customer payments with a card reader Card Reader Troubleshooting Guide Troubleshooting Storable Payments: Troubleshooting credit card declines (U.S. facilities) Storable Payments: Troubleshooting credit card declines (Canada and UK facilities) Account Management Storable Payments: Payment Processing Fees SSO Getting Started SSO: Admin Quick Start Guide SSO: Pre-configuration guide + FAQ SSO: Admin Enablement Guide SSO: Communicating with your organization SSO: Using Your Identity Provider’s Login SSO: User Management SSO Product Guides SSO: Enrollment Guide SSO: Multi-Factor Authentication (MFA) setup SSO: Troubleshooting Storable Websites Get Started Storable Websites FAQ What is SEO? What to expect from the new Online Move-In experience The Online Move-In tenant experience Accessing your Storable marketing website admin Website and Facility Branding Managing reviews Managing calls on your tracked phone line Integrating Third-Party websites with the Storable Online Rental App Storable Websites Product Guides Edit Website Settings Edit Website Page Settings Modify Layout and Element Properties Edit Your Website Layout and Elements Add or Edit a Background Color, Image, or Video on Your Storable Website Edit the Header and Footer of Your Website Edit Your Website's Breadcrumbs Add a Facebook Pixel to Your Website Add a Pop-Up to Your Website Add Images to Your Storable Website Edit Your Website Content Edit Text on Your Storable Website Edit Widgets on Your Storable Website Sitelink Product Guides Introduction to Storable Websites with Sitelink Storable Website Integration FAQ Enable Online Move-Ins on Your Storable Website Enable Online Payments on Your Storable Website Edit Website Settings Edit Unit Details on Your Storable Website Display Discounts from Sitelink on Your Storable Website Use Push Rates on Your Storable Website Display Facility Info on Your Website Manage Leads and Reservations from Your Storable Website Rental Center 2.0 Rental Center 2.0: Set Up Reservations and Online Move-Ins Rental Center 2.0: Customize the Units Table Rental Center 2.0: Customize Unit Features and Amenities Rental Center 2.0: Add Discounts to Unit Listings Rental Center 2.0: Add Images to Your Unit Listings Rental Center 2.0: Settings Rental Center 2.0: Overview Edge Product Guides Link Google Analytics Marketing Website Visitors and Source Report Website Leads and User Analytics Report Agent Assist Agent Assist Agent Assist Quick Start Guide Account Management Website Permissions Do you need help with your website? Release Notes What's New: 2026 What's New: 2024 What's New: 2023 What's New: 2022


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